Support Self Service was developed with a cloud mindset to simplify support management through a basic case/ticket system with integrated discussions. This is the same support application we use to manage our hosted solutions, so it is mature and purpose focused.
Major Functionality includes:
- Seamless portal integration;
- Central company/contact repository;
- Automatic case numbering;
- and threaded discussions with company, manager, and user based privacy
Based on the latest .NET technologies, Support Self Service is integrated with AEC Cloud Portal and takes full advantage of shared data.